Acuity Scheduling · Scheduling · Updated Aug 2026
Voksha + Acuity Scheduling
Let your AI receptionist handle the entire appointment lifecycle through Acuity - from checking availability and collecting intake details to booking and sending confirmations.
What is an AI receptionist with Acuity Scheduling?
A voice bot integrated with Acuity Scheduling checks live availability by provider, appointment type, and location, then books the slot and can fill Acuity intake fields on the same call. Cancellations and reschedules update Acuity so the opening is immediately bookable. Confirmations and reminders stay in Acuity. The Acuity integration is available on Voksha Enterprise.
How It Works
Voksha + Acuity Scheduling Together.
Automated workflows that connect every call to your Acuity Scheduling account.
Provider & Location Availability
Voksha queries Acuity for open slots filtered by provider, appointment type, and location, so callers are offered only times that match their specific needs.
Intake Form Data Collection
If your Acuity appointment type requires intake information, the AI receptionist asks the same questions during the call and submits the data with the booking - so your team has everything before the appointment.
Automatic Confirmation & Reminders
The moment the booking is confirmed, Acuity sends an email confirmation with calendar invite. Follow-up reminders at configurable intervals keep no-show rates low.
Cancellation & Rescheduling Management
Callers requesting changes are handled smoothly - Voksha looks up their existing appointment in Acuity and walks them through available rescheduling options or processes the cancellation per your policy.
Benefits of Voksha + Acuity Scheduling.
Complete Appointment Lifecycle Over the Phone
From first-time booking to rescheduling, cancellation, and waitlist management, the AI receptionist handles every scenario without transferring to a human.
Intake Data Before Day One
Required forms, health histories, or preference questionnaires are collected during the booking call, so your team walks into every appointment fully prepared.
Multi-Provider, Multi-Location Support
Businesses with multiple staff members or locations benefit from Acuity's granular availability engine, ensuring callers are matched to the right provider at the right place.
Payment Collection at Booking
If you require deposits or prepayment, Acuity can process Stripe or Square payments at the time of booking, reducing cancellations and securing revenue upfront.
Real-World Use Cases.
Wellness & Spa Studios
A day spa with 8 therapists and 3 locations uses Voksha to handle booking calls. The AI receptionist asks for the caller's preferred service, therapist, and location, then books the best available slot in Acuity - collecting a deposit via Stripe before hanging up.
Photography Studios
A portrait photography studio receives calls from clients wanting to book sessions. Voksha checks Acuity for the photographer's availability, collects session preferences and group size through the intake form, and confirms the booking with an email containing prep instructions.
Setup
How to Connect Voksha
to Acuity Scheduling.
Most teams are live within a business day. Here is the full sequence from authorising the connection to forwarding your number.
Connect your Acuity account
Authorise Voksha from the Voksha dashboard using standard Acuity Scheduling integration permissions.
Select bookable appointment types
Choose which appointment types callers can book by phone, and leave any internal or online-only types out.
Map providers and calendars
Match each appointment type to the staff who perform it, so caller requests for a specific person check that person real availability.
Confirm durations and padding
Voksha inherits each type duration and padding, so phone bookings respect the same spacing as online ones.
Set cancellation fill behaviour
Decide whether a reopened slot is offered proactively to the next matching caller, and how far ahead that applies.
Test then forward your number
Book, reschedule and cancel on a live test call, confirm each appears in Acuity, then forward your existing business line.
For phone bookings, Voksha can create the appointment in Acuity and send the caller a secure payment link via SMS to complete the deposit. Direct phone-based card collection is also supported in compliance with PCI standards.
Yes. Voksha can check availability for Acuity group classes, enroll the caller, and even add multiple attendees in a single call. Class capacity limits are respected in real time.
The integration is compatible with Acuity Growing, Powerhouse, and Enterprise plans that offer API access. This is an Enterprise-tier feature on the Voksha side.
Yes. Voksha checks Acuity availability live, collects the same intake fields you use online, books the slot, and can reschedule or cancel so the opening is immediately available to the next caller.
Yes. It reads live Acuity availability before offering times, so callers only hear slots that are actually open for the right appointment type and provider. If a slot is taken while the caller is deciding, it offers the next real openings instead of double-booking.
Yes. When an appointment is cancelled the slot reopens in Acuity immediately, and the next caller who wants that window is offered it on the call. For appointment-driven businesses this is usually where the integration pays for itself, because unfilled cancellations are pure lost capacity.
Yes. Each appointment type keeps its real duration, padding and provider assignment, so a long service is never booked into a short slot and a caller asking for a specific staff member gets that person actual availability.
Yes. Voksha locates the existing appointment, moves or cancels it in Acuity, and lets Acuity send its normal confirmation and reminder messages, so the client record stays accurate regardless of channel.
Calendar booking is available from Premium at $99/month for 150 calls. Starter at $14/month answers every call and captures the booking request as a structured summary for your team to enter manually.
Pair Acuity Scheduling with the right Voksha setup
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Activate the
Acuity Scheduling Integration.
Available with every Voksha plan. Get custom AI workflows, dedicated onboarding, and direct Acuity Scheduling connectivity.