ServiceTitan · Home Services · Updated Aug 2026
ServiceTitan + Voksha: Never Miss an Emergency Call Again
Voksha's AI receptionist integrates with ServiceTitan to dispatch technicians, schedule service appointments, collect estimate requests, and update callers on job progress - 24 hours a day, 365 days a year.
What is an AI receptionist with ServiceTitan?
An AI receptionist with ServiceTitan is phone software that answers inbound contractor calls and writes the result into ServiceTitan as a job, estimate, or status update instead of a voicemail. Voksha connects your line to ServiceTitan so it can create jobs, check technician availability and dispatch zones, book open capacity windows, and read back job status. For burst pipes, no-heat, and electrical failures it follows your priority dispatch rules. The ServiceTitan integration is available on Voksha Enterprise.
How It Works
Voksha + ServiceTitan Together.
Automated workflows that connect every call to your ServiceTitan account.
Emergency Dispatch
When a caller reports an emergency, Voksha identifies the urgency, checks technician availability in ServiceTitan's dispatch board, and creates a priority job with the nearest available tech assigned.
Service Scheduling with Tech Availability
For routine service requests, Voksha checks ServiceTitan's capacity planning module to find appointment windows that match both the caller's preference and your technicians' availability.
Estimate Requests
Callers requesting quotes for new installations or major repairs have their details captured by Voksha and entered as estimate opportunities in ServiceTitan for your sales team to follow up.
Job Status Updates to Callers
Homeowners calling to check on a scheduled service visit get real-time information from ServiceTitan - including technician name, estimated arrival window, and current job status.
Benefits of Voksha + ServiceTitan.
Capture Every Emergency Call
HVAC failures at 2 AM and weekend plumbing emergencies generate your highest-margin jobs. Voksha ensures those calls are answered and dispatched instantly, not sent to voicemail.
Optimize Dispatch Efficiency
Voksha creates jobs in ServiceTitan with accurate location and issue details, allowing your dispatch team or ServiceTitan's automated routing to assign the right tech without callbacks.
Grow Revenue Without Growing Office Staff
As your service area and call volume expand, Voksha scales with you - handling hundreds of concurrent calls without hiring additional CSRs.
Consistent Call Booking Rate
Voksha follows your scripted booking process for every call, maintaining the high booking rates that ServiceTitan coaches recommend without human variability.
Real-World Use Cases.
Midnight Furnace Failure
A homeowner's furnace stops working at midnight in January. They call your number and Voksha answers immediately, identifies the no-heat emergency, checks ServiceTitan for the on-call HVAC technician, creates a priority dispatch job, and texts the tech - all within 90 seconds of the call starting.
Seasonal AC Tune-Up Booking
Spring arrives and your phone lines light up with AC maintenance requests. Voksha handles the volume, scheduling each caller into ServiceTitan capacity windows that keep your technicians efficiently routed throughout each day.
Post-Service Follow-Up Call
A homeowner calls to ask about the warranty on a water heater your team installed last week. Voksha pulls up the completed job in ServiceTitan, confirms the installation date and warranty terms, and offers to schedule a follow-up if needed.
Setup
How to Connect Voksha
to ServiceTitan.
Most teams are live within a business day. Here is the full sequence from authorising the connection to forwarding your number.
Authorise Voksha in ServiceTitan
From your ServiceTitan account, grant Voksha the integration permissions it needs to read technician availability and create jobs, estimates, and customers.
Map business units and job types
Match your ServiceTitan business units, job types, and durations to the call reasons Voksha hears, so an AC tune-up and a full system diagnostic book different amounts of time.
Set dispatch zones and on-call rules
Define which addresses fall in which zone and which technicians are on call by day and hour, so emergency jobs route correctly at 2am without a dispatcher awake.
Define what counts as an emergency
List the trigger phrases and job types that qualify for priority dispatch, such as no heat, no cool, gas smell, or water leak, and choose whether they transfer live or page the on-call tech.
Test against real scenarios
Place test calls covering an emergency, a routine booking, an estimate request, and a job status check. Confirm each lands correctly on the dispatch board before going live.
Forward your number
Point your existing business line at Voksha. Nothing is ported and nothing on your trucks or listings has to change, so you can reverse it at any time.
Yes. Voksha uses ServiceTitan's API to create new jobs with full details including customer information, issue description, location, and priority level. Jobs appear on your dispatch board immediately.
Yes. Voksha is aware of your ServiceTitan dispatch zones and business unit configurations. It routes jobs to the correct zone based on the caller's address.
You configure your emergency dispatch rules during onboarding - which job types qualify as emergencies, which technicians are on call, and what notifications to trigger. Voksha follows these rules exactly.
Voksha can present your ServiceTitan membership options to callers, explain the benefits, and flag interested customers for your membership sales team to follow up and close.
Yes. Voksha is an AI receptionist that connects to ServiceTitan so inbound calls become jobs, estimates, or status updates on your dispatch board. Emergency calls follow your on-call rules. The ServiceTitan integration is available on the Enterprise plan.
ServiceTitan connectivity is available on Voksha Enterprise (from $990/month). Starter ($14/month) and Premium ($99/month) handle answering, lead capture, and calendar booking; field-service CRM sync including ServiceTitan is an Enterprise feature.
Most contractors are live within a business day. Authorising the ServiceTitan connection and mapping business units, job types, and dispatch zones takes under an hour with your onboarding engineer. The rest of the day is spent testing emergency routing against real call scenarios before you forward your number.
You authorise Voksha from within ServiceTitan using its standard integration permissions. Your onboarding engineer walks through the authorisation and confirms which scopes are needed. There is no custom development work on your side.
No. Voksha matches the inbound caller against existing ServiceTitan customer records by phone number and service address before creating anything. An existing customer gets a new job on their record; only genuinely new callers create a new customer.
Yes. Voksha reads your capacity planning configuration and offers the arrival windows your dispatch model actually supports, respecting business unit, job type duration, and zone, instead of booking a fixed time your dispatcher then has to move.
The call is still answered and the full intake is captured. Voksha queues the job for creation and writes it into ServiceTitan once the connection recovers, then notifies your team. No caller hears a failure and no enquiry is lost.
Pair ServiceTitan with the right Voksha setup
Other Home Services Integrations
Activate the
ServiceTitan Integration.
Available with every Voksha plan. Get custom AI workflows, dedicated onboarding, and direct ServiceTitan connectivity.